RESERVATIONS:

• Please telephone for immediate advice on availability, latest rates or any special requirements that you may have.
• E-mail enquiries will be answered within 24 hours.
• To secure a reservation, credit/debit card details will be required.
• Your card will be charged the full booking cost upon reservation confirmation, in the event of a declined transaction, we will contact you by email.
• Please email us to check availability before submitting your card details.
• Some of the information provided may be held on our database.

CHECK-IN:

• Unless by prior arrangement:
• Earliest check-in or luggage drop from 4.00pm.
• Latest check-in 11.00pm.
   

CHECK-OUT:

• Latest check-out at 10.00am on day of departure  (it may be possible to leave luggage for later collection, please enquire)

METHODS OF PAYMENT:

• We accept GBP,  Sterling Travellers Cheques and most credit and debit cards.   
• Visa, MasterCard, Maestro, Solo, Switch, Visa Debit, Electron
• We do not accept American Express

CANCELLATION POLICY:

• Reservations must be cancelled a minimum of 72 hours prior to your arrival date.
  In the event of a 'late cancellation' or 'no show' your card will be charged the full rate of your first nights reservation.
• Cancellations made at any time, will incur a 20GBP administration fee.
• Please note that with 'late cancellations' we will endeavour to re-book the room in which case your card will not be charged, other than the 20GBP administration fee.
• Reservations made 3 months in advance and further of arrival date are non-refundable.

NON-SMOKING POLICY & DAMAGES

• Dover's Restover is a totally non-smoking establishment.
• If you choose to disregard our strict non-smoking policy and smoke on the premises, your credit/debit card will be subject to a £50.00 penalty charge and you will be asked to leave the premises immediately.
• You are respectfully reminded that it is against the law to smoke in public places.
• Damage to furniture, furnishings, fixtures & fittings is subject to a minimum charge of £50.00.

PARKING:

• Off street and long term available, please enquire at time of reservation  for availability.

FOR YOUR SAFETY:

• We hold a current fire certificate, with alarm system and smoke alarms

HEAVY LUGGAGE:

• For one night restovers we recommend an overnight bag, as we are happy to hold very heavy luggage for you on the ground floor.
• We do not have an elevator on the premises.

WE REGRET:

• Pets & guide dogs cannot be accommodated.
• In the interest of health & hygeine, we cannot store any foods, freezer packs or medication.