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Terms & Conditions

RESERVATIONS:

  • Please telephone for immediate advice on availability, latest rates or any special requirements that you may have.
  • E-mail enquiries will be answered within 24 hours.
  • To secure a reservation, credit/debit card details will be required.
  • Your card will be charged the full booking cost upon reservation confirmation, in the event of a declined transaction, we will contact you by email. Some of the information provided may be held on our database.

CHECK-IN:

  • Unless by prior arrangement:       
  • Earliest check-in or luggage drop from 16:00 hours.
  • Latest check-in 22:30 hours.

CHECK-OUT:

  • Latest check-out at 10.00 hours on day of departure  (it may be possible to leave luggage for later collection, please enquire)

METHODS OF PAYMENT:

  • We accept GBP,  Sterling Travellers Cheques and most credit and debit cards.   
  • Visa, MasterCard, Maestro, Solo, Switch, Visa Debit, Electron

CANCELLATION POLICY:

  • There will be a charge of 50% of the total rate of your booking if you cancel after your reservation is confirmed. There will be a charge of 100% of your total booking rate if cancelled in the 3 days before your scheduled arrival date, or for a 'no-show'.

NON-SMOKING POLICY & DAMAGES

  • Dover's Restover Bed & Breakfast is a totally non-smoking establishment.
  • If you choose to disregard our non-smoking policy and smoke on the premises, your credit/debit card will be subject to a £75.00 fee for additional cleaning and you will be asked to leave the premises immediately.
  • You are respectfully reminded that it is against the law to smoke in public places.
  • Damage to furniture, furnishings, fixtures & fittings is subject to charge.

PARKING:

  • Off street and long term available, please enquire at time of reservation  for availability.

FOR YOUR SAFETY:

  • We hold a current fire certificate, with alarm system and smoke alarms

HEAVY LUGGAGE:

  • For one night restovers we recommend an overnight bag, as we are happy to hold very heavy luggage for you on the ground floor.
  • We do not have an elevator on the premises.

WE REGRET:

  • Pets & guide dogs cannot be accommodated.
  • In the interest of health & hygeine, we cannot store any foods, freezer packs or medication.

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